 | | | | Customer Service
CONTACT US
The College Toolbox
2950 Bay Rd.
Redwood City, CA
94063
PAYMENT METHODS
We accept Visa, Mastercard, Discover, Paypal, and American Express.
SHIPPING
All orders received will be shipped via United Parcel Service (UPS). Orders will be processed and shipped within 3 - 7 business (Monday - Friday) days of receiving the order if the product is in stock. (However the majority of orders ship the same day). If we determine that an order will not ship within the promised time frame we will notify the customer via e-mail or phone. Please allow 3 to 10 business days to receive your order from the time it was shipped.
Shipping charges are paid by the customer. They are based on the weight of the order and shipping destination from our warehouse in Redwood City, CA.
If your order requires being shipped to a PO BOX you will recieve it through the United States Postal Service (USPS). UPS cannot deliver to a PO BOX.
We currently ship anywhere in the world where UPS or USPS will deliver to. Your shipping charges will be based on weight and size.
RETURN POLICY
You can return any purchases made within 30 days from the ship date for a full refund, less shipping costs. There will also be a 15% re-stocking fee deducted from the credit amount. If your order was prepaid (free freight) the shipping charges we incurred will also be deducted from the credit amount. All contents must be in their original packaging and in re-saleable condition. You may also return your purchase for a credit as well. Returns will not be accepted without authorization.
For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.
DEFECTIVE returns can be returned directly to The College Toolbox within 30 days from the invoice date, at The College Toolbox's discretion for: credit, replacement, exchange or repair. Please contact us regarding your order.
INTERNATIONAL ORDERS
The customer is responsible for paying all custom and duty fees relating to their order if applicable.
PRIVACY POLICY
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
USER INFORMATION
We may collect information such as name, physical address, e-mail, last four digits of a credit card, credit card information, and any other personal information needed to complete a transaction. We do not sell or distribute any personal information or email addresses. We only collect email addresses for our own use to send College Toolbox promotions and sales to customers who have purchased from our website before.
WEB BEACONS
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
COOKIES
The College Toolbox does not use, place or set cookies on the users computer. Since our store is run through Yahoo! they may set and access Yahoo! cookies on your computer.
Advertisers or other companies do not have access to Yahoo!'s cookies.
Yahoo! uses web beacons to access Yahoo! cookies inside and outside our network of web sites and in connection with Yahoo! products and services.
MICROSOFT (BING)
We advertise through Bing Shopping (Microsoft). Users may choose to not participate in Microsoft’s personalized advertising services; You can view and opt out of such personalized advertising services by visiting Microsoft's Online Privacy Statement here: View and Opt Out Here. Microsoft may retain and use user data collected in connection with the Program subject to the terms of the Microsoft Online Privacy Statement. You can view the Microsoft Privacy Policy by clicking this link. Other than as provided in the Microsoft Online Privacy Statement, Microsoft will not disclose to any third parties any user data collected in connection with the Program in a manner that contains or reveals any personally-identifiable information.
We do not use Microsoft for analytics or advertising services on The College Toolbox's website.
TERMS & CONDITIONS
All logos and trademarks are property of The College Toolbox.
The College Toolbox is not responsible for damages or injuries that may be caused from products purchased through www.thecollegetoolbox.com.
If an order is recieved that cannot fit entirely inside the toolbox that is purchased, as many items as possible will be placed inside. The remaining items will be placed, loose in the same shipping box.
Manufacturers are constantly changing or discontinuing products that they manufacture. This is something beyond the control of The College Toolbox. If an item is discontinued by a manufacturer we will replace it with the same item from a different manufacturer or different looking item of equal or greater value.
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